Refund policy

Return & Refund Policy

Last updated: October 27, 2026

At NORI KAELO, we believe meaningful gifts deserve thoughtful care. Each piece of jewelry is created with attention to detail, and we want every order to arrive as a beautiful reminder of love, appreciation, and connection.

Please review our return and refund policy before placing your order.

1. Made-to-Order Products

Our jewelry and gift products are made to order specifically for each purchase.

Because production begins after an order is placed, we generally do not accept returns or exchanges for change of mind, personal preference, or ordering the wrong style, finish, or gift box.

This policy does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at info@norikaelo.com within 30 days of delivery.

To help us resolve the issue, please include:

  • Your order number

  • A brief description of the problem

  • Clear photographs of the product and, if relevant, its packaging

We will review your request and work with our fulfillment partner to determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, a refund, or another remedy required by applicable law, at no additional cost to you.

If a replacement is approved, we will arrange for a new item to be produced and shipped.

The 30-day reporting period does not limit any rights or remedies available under applicable consumer protection laws.

3. Order Cancellations and Changes

Because our products are made to order, production may begin shortly after your purchase.

If you need to cancel or modify an order, please contact info@norikaelo.com as soon as possible.

We will do our best to accommodate your request before production begins. However, once an order has entered production, cancellation or modification may no longer be possible.

Cancellation requests are not guaranteed until confirmed by our customer support team.

Your statutory cancellation rights, where applicable, remain unaffected.

4. Non-Returnable Items

Except where required by applicable law or where an item is damaged, defective, or incorrect, we do not accept returns or exchanges for:

  • Made-to-order jewelry and gift products

  • Personalized or custom-designed products

  • Items ordered in an incorrect finish, style, or gift box due to customer selection

  • Products returned because of a change of mind or personal preference

Please carefully review your order details before completing your purchase.

5. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier.

If your package is still missing, contact us at info@norikaelo.com with your order number and tracking information.

We will review the situation and assist with the next steps, including contacting our fulfillment partner or the shipping carrier when appropriate.

Any refund or replacement will be determined based on the circumstances and applicable consumer protection laws.

6. Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after the refund has been processed for the funds to appear in your account, depending on your payment provider.

If you have not received your approved refund after this period, please contact us for assistance.

7. Returning an Item

Please do not send any product back without contacting us first.

If a physical return is necessary, our customer support team will provide instructions and the appropriate return address.

For approved claims involving damaged, defective, or incorrect items, we will not charge you return shipping costs where we are responsible for the issue or applicable law requires us to cover them.

8. Contact Us

If you have any questions about your order, returns, replacements, or refunds, we are here to help.

NORI KAELO

Email: info@norikaelo.com

Website: https://norikaelo.com

We appreciate your trust in NORI KAELO and are committed to making every purchase a meaningful experience.

Consumer Rights Notice: Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.