Shipping Policy

Last updated: October 27, 2026

At NORI KAELO, we believe every meaningful gift deserves care from the moment it is ordered until it reaches its destination.

Our jewelry and gift products are made to order and fulfilled through trusted production and shipping partners.

Please review the information below before placing your order.

1. Order Processing and Production

Most NORI KAELO products are made specifically for each order.

Because of this, your order must be produced and prepared before it can be shipped.

Production time and shipping time are separate. The delivery estimates shown at checkout may refer only to the time your package spends in transit after shipment.

Production times vary depending on the product, order volume, and seasonal demand.

During busy periods, including major holidays, production may take longer than usual.

2. Shipping Destinations

We primarily serve customers in the United States and also offer shipping to selected international destinations.

Available shipping destinations and delivery options are determined by the shipping address entered at checkout.

If shipping is unavailable to your location, you may not be able to complete your order.

3. Shipping Methods and Rates

Shipping methods and charges are displayed at checkout before you complete your purchase.

For eligible orders shipped within the United States, the following options may be available:

• Standard Shipping: Estimated transit time of 2–5 business days after dispatch.

• Priority Shipping: Estimated transit time of 1–2 business days after dispatch.

Shipping availability, rates, and transit estimates may vary by product and destination.

Priority Shipping does not necessarily mean priority production. Selecting a faster shipping method does not guarantee that your order will be manufactured sooner.

The final shipping charge will be shown at checkout.

4. Estimated Delivery Times

Your total delivery time consists of:

Production time + Shipping transit time

Shipping estimates are not guaranteed delivery dates.

Delivery times may be affected by carrier delays, weather, holidays, customs processing, incorrect addresses, or other circumstances beyond our control.

If you are purchasing a gift for a special occasion, we recommend ordering well in advance.

5. Order Tracking

When your order ships, you will generally receive a shipping confirmation email containing tracking information, when available.

Tracking updates may take some time to appear after the carrier receives your package.

If you have questions about your shipment, please contact info@norikaelo.com.

6. Shipping Address Accuracy

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us immediately at info@norikaelo.com.

We will do our best to assist with address corrections before your order ships. However, changes may not be possible once an order has entered processing or has been dispatched.

If an incorrect address causes a delivery problem, we will review the circumstances and explain the available options. Additional shipping charges may apply where permitted by law.

7. International Shipping, Customs, and Duties

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient.

Customs processing times vary by country and may cause delivery delays.

8. Lost, Delayed, or Missing Packages

If your package is delayed, please check the tracking information for the latest updates.

If tracking indicates that your package has been delivered but you have not received it, please check with household members, neighbors, and the local delivery carrier.

If you still cannot locate your order, contact us at info@norikaelo.com with your order number.

We will investigate the situation and work with our fulfillment and shipping partners to determine an appropriate resolution.

Any refund, replacement, or other remedy will be handled according to the circumstances and applicable consumer protection laws.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

For details about reporting an issue and requesting assistance, please refer to our Return & Refund Policy.

10. Contact Us

For shipping questions or order assistance, please contact:

NORI KAELO

Email: info@norikaelo.com

Website: https://norikaelo.com

We appreciate your patience while your meaningful gift is carefully prepared and delivered.

Consumer Rights Notice: Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.