Terms of service

Terms of Service

Last updated: October 27, 2026

Welcome to NORI KAELO. These Terms of Service govern your access to and use of our website, products, and services.

By using our website or placing an order, you agree to these Terms of Service, subject to any rights you have under applicable law.

Please read these terms carefully before making a purchase.

1. About NORI KAELO

NORI KAELO is an online store offering meaningful jewelry, sentimental gifts, and related products designed to celebrate love, connection, and special moments.

Our products are produced and fulfilled with the assistance of third-party manufacturing and shipping partners.

You can contact us at info@norikaelo.com.

2. Eligibility and Website Use

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree to provide accurate information when placing an order and not to use our website for unlawful or fraudulent purposes.

We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, misuse, or violations of applicable law.

3. Products and Availability

We make reasonable efforts to display accurate product descriptions, images, colors, materials, finishes, and prices.

However, colors and appearance may vary slightly depending on your device settings and manufacturing variations.

Product availability may change without notice.

We may discontinue products or update product information at any time.

If a product becomes unavailable after an order is placed, we will contact you and offer an appropriate resolution, including a refund where applicable.

4. Orders and Order Acceptance

When you place an order, you agree to provide complete and accurate billing, contact, and shipping information.

After placing an order, you may receive an email acknowledging that your order has been received.

We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, payment issues, product unavailability, or an obvious pricing error.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

5. Pricing and Payments

Unless otherwise stated, product prices are displayed in US dollars (USD).

Shipping charges, applicable taxes, and other charges will be shown during checkout where required.

Payments are processed through the payment methods available at checkout.

We do not guarantee the availability of any particular payment method at all times.

Prices and promotions may change without notice, but changes will not affect orders already accepted, except where permitted by applicable law.

6. Made-to-Order Production

Many NORI KAELO products are made to order.

Production generally begins after an order is placed and payment is confirmed.

Because items are produced specifically for each purchase, order changes and cancellations may not be possible once production has started.

Please review your selected product, finish, gift box, personalization details, and shipping information carefully before submitting your order.

For more information, please refer to our Return & Refund Policy.

7. Shipping and Delivery

Orders are shipped through third-party fulfillment and delivery partners.

Production and shipping transit times are separate, and delivery estimates are not guaranteed arrival dates.

Shipping rates, available destinations, and estimated delivery times are described in our Shipping Policy and, where applicable, at checkout.

We are not responsible for circumstances beyond our reasonable control, but this does not limit our obligations or your rights under applicable consumer protection laws.

8. Returns, Replacements, and Refunds

Returns, replacements, cancellations, and refunds are handled in accordance with our Return & Refund Policy and applicable law.

If an item arrives damaged, defective, or incorrect, please contact info@norikaelo.com so we can investigate and provide an appropriate resolution.

Nothing in these Terms limits your statutory consumer rights.

9. Personalized Products

For products that allow personalization, you are responsible for checking the spelling, dates, names, messages, and other details submitted with your order.

We may reproduce the personalization information exactly as provided.

If you notice an error, contact us as soon as possible. Corrections may not be possible after production begins.

This section does not limit your rights where a product does not match the personalization details you correctly submitted.

10. Intellectual Property

All original website content, including NORI KAELO branding, product descriptions, graphics, designs, and other materials owned by us, is protected by applicable intellectual property laws.

Third-party trademarks, designs, and other materials remain the property of their respective owners.

You may not reproduce, distribute, or commercially exploit content owned by NORI KAELO without prior written permission, except where permitted by law.

11. Prohibited Activities

You agree not to use our website to:

Engage in fraudulent or unlawful activity.
Attempt unauthorized access to our website or systems.
Introduce malicious software or interfere with website functionality.
Infringe intellectual property rights.
Misuse customer support services or submit knowingly false information.

12. Third-Party Services

Our online store is powered by Shopify, and certain services, including payment processing, manufacturing, fulfillment, and delivery, are provided by third parties.

These providers may have their own terms and privacy practices.

Our use of third-party providers does not remove any responsibilities we have to customers under applicable law.

13. Privacy

We respect your privacy.

Information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for details about how personal information is collected, used, and shared.

14. Website Availability and Disclaimer

We strive to keep our website accurate, secure, and accessible.

However, website access may occasionally be interrupted due to maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access to the website.

Nothing in this section excludes warranties or guarantees that cannot legally be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, NORI KAELO will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot legally be excluded or limited.

Your mandatory consumer rights remain unaffected.

16. Changes to These Terms

We may update these Terms of Service to reflect changes in our business practices, services, or legal obligations.

Updated terms will be published on this page with a revised date.

Changes will not retroactively remove rights relating to orders already placed.

17. Applicable Law

These Terms are governed by the laws applicable to the business operating NORI KAELO, subject to any mandatory consumer protection rights that apply in the customer's country or jurisdiction.

Nothing in these Terms prevents consumers from exercising rights or remedies available under applicable law.